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Terms & Conditions

1. Use of the Site

You may use the Site only in accordance with and subject to these Terms of Use and the Site's Privacy Policy (the 'Privacy Policy'). Once you complete and submit your registration, you have opted in to receive email communication from us. You may not use the Site for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of LUX Group (inclusive of Lux Int’l or its affiliate companies). Notwithstanding any other rights or restrictions in these Terms of Use, you may not use this Site to: (a) transmit via or through the Site any information, data, text, images, files, links, or software except in connection with your authorized use of this Site or otherwise in response to specific requests for information by us; (b) introduce to the Site or any other computer or web site viruses, worms, Trojan horses and/or harmful code; (c) obtain unauthorized access to any computer system; (d) impersonate any other person, including but not limited to, a registered user of this Site or an employee of Lux Group, Lux Int’l, or The Luxury Modernist; (e) invade the privacy or violate any personal or proprietary right (including intellectual property rights) of any person or entity; (f) misrepresent the identity of a user or use a false e-mail address; (g) tamper with or obtain access to this Site or any component of this Site; (h) conduct fraudulent activities; or (i) collect or harvest information regarding other users of the Site for any reason whatsoever, including, without limitation, for sending such users unsolicited commercial e-mail.

You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password. You agree to immediately notify us in the event of any unauthorized use of your account or other breach of security.

2. Additional Terms and Conditions

Additional terms and conditions may apply to specific portions of the Site or your membership, which terms are made part of these Terms of Use by reference. You agree to abide by such other terms and conditions. If there is a conflict between these Terms of Use and the terms posted or emailed for, or applicable to, a specific portion of the Site the latter terms shall be in effect.

The following terms and conditions apply to the applicable features on the Site:

Online Gift Voucher. The Luxury Modernist’s gift vouchers are honoured only on purchases made directly on metrogroupmodernist.com or direct purchase with staff members or Client Services at The Luxury Modernist. Vouchers are not exchangeable for cash. Vouchers must be fully utilized when making payment. Any unutilized amount of this voucher will be forfeited and shall not be refundable. Vouchers cannot be used for more than one transaction.
We reserve the right to change our logistic provider/s at any time as needed to best fulfil customer orders. In certain circumstances, a combination of two service providers for one international delivery may occur, all depending on the logistic providers arrangement on the best route at the time.

3. Accuracy of Content; Limitations on Quantity

The information on this Site is believed to be complete and reliable; however, the information may contain typographical errors, pricing errors, and other errors or inaccuracies. Errors will be corrected as soon as practicable. We reserve the right to: (i) revoke any stated offer; (ii) correct any errors, inaccuracies or omission; and (iii) make changes to prices, content, promotion offers, product descriptions or specifications, or other information without obligation to issue any notice of such changes (including after an order has been submitted, acknowledged, shipped or received). We also reserve the right to limit quantities (including after an order has been submitted and/or acknowledged) and to revise, suspend or terminate an event, promotion at any time without notice. The inclusion of any products or services on this Site at a particular time does not guarantee that the products or services will be available.

4. Credit Card Payment

In a credit card transaction, The Luxury Modernist will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user.

5. Proprietary Rights

You acknowledge and agree that the content, materials and other components (including but not limited to logos, graphics, button icons and page headers) available on the Site are the property of The Luxury Modernist and are protected by copyrights, trademarks, service marks or other proprietary rights and laws. You agree not to sell, license, rent, modify, distributed, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from content or materials on the Site. Use of the content and materials for any purpose not expressly permitted in these Terms of Use is prohibited.

6. Product Quality

All goods undergo strict quality control procedures prior to shipment. We do not allow the shipment of flawed items or products of lower quality than the corresponding market standards for sale on the Website. We do not collaborate with wholesalers for distribution, nor do we work with wholesale nor parallel import agents as suppliers for branded merchandise. We source, attain, and purchase 98% of our items direct from branded and registered luxury retail stores.

7. Disclaimer of Warranty

THE SITE, ITS CONTENT AND ALL TEXTS, IMAGES, MERCHANDISE AND OTHER INFORMATION ON, ACCESSIBLE FROM OR AVAILABLE THROUGH THIS SITE ARE PROVIDED ON AN 'AS AVAILABLE' AND 'AS IS' BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SPECIFICALLY, BUT WITHOUT LIMITATION, THE LUXURY MODERNIST DOES NOT WARRANT THAT: (i) THE INFORMATION AVAILABLE ON THIS SITE IS FREE OF ERRORS; (ii) THE FUNCTIONS CONTAINED ON THIS SITE WILL BE UNINTERRUPTED OR FREE OF ERRORS; (iii) DEFECTS WILL BE CORRECTED, OR (iv) THIS SITE OR THE SERVER(S) THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

8. Limitation of Liability

IN NO EVENT SHALL CETTIRE, ITS PARENT, SUBSIDIARIES OR AFFILIATES OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, DIVISIONS, DISTRIBUTORS, SUPPLIERS, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE BE LIABLE TO ANY USER OF THE SITE OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA OR LOSS OF USE) ARISING OUT OF THE USE OR INABILITY TO USE THE SITE OR ANY INFORMATION CONTAINED THEREON OR STORED OR MAINTAINED BY LUX INTL., WHETHER BASED UPON WARRANTY, CONTRACT, TORT, OR OTHERWISE, EVEN IF CETTIRE HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. IN NO EVENT SHALL THE TOTAL LIABILITY OF LUX INT’L, ITS PARENT, SUBSIDIARIES OR AFFILIATES OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, DIVISIONS, DISTRIBUTORS, SUPPLIERS, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION RESULTING FROM YOUR USE OF THIS SITE, WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE) OR OTHERWISE, EXCEED THE AMOUNT YOU PAID TOLUX INTL. IN CONNECTION WITH THE APPLICABLE EVENT, PROMOTION OR EVENT GIVING RISE TO SUCH LIABILITY. WITHOUT LIMITING THE FOREGOING, IN NO EVENT SHALL LUX INTL. ITS PARENT, SUBSIDIARIES OR AFFILIATES OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, DIVISIONS, DISTRIBUTORS, SUPPLIERS, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE HAVE ANY LIABILITY FOR ANY DAMAGES OR LOSSES ARISING OUT OF OR OTHERWISE INCURRED IN CONNECTION WITH THE LOSS OF ANY DATA OR INFORMATION CONTAINED IN YOUR ACCOUNT OR OTHERWISE STORED BY OR ON BEHALF OF LUX INTL..

You hereby acknowledge that the preceding paragraph shall apply to all content, merchandise and services available through the Site. Because some countries do not allow limitations on implied warranties or the exclusion or limitation of certain damages, in such countries some or all of the above disclaimers or exclusions may not apply and liability will be limited to the fullest extent permitted by applicable law.

9. Unavailability of Site; Termination; Fraud

We may alter, suspend, or discontinue this Site in whole or in part, at any time and for any reason, without notice or cost. We may, in our sole discretion, terminate or suspend your use or access to all or part of the Site or your account or membership, for any reason, including without limitation, breach of these Terms of Use. If at any time, we notify you that your access to and /or use of the Site or your account is terminated, you must cease and desist from all such access and/or use immediately. We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected. In the event these Terms of Use or your membership or account are terminated, the restrictions regarding intellectual property matters, the representations and warranties, indemnities, and limitations of liabilities set forth herein (as well as any other of your obligations which by their nature should survive termination) will survive termination.

10. Copyright Infringement; Notice and Take Down Procedures

If you believe that any materials on this Site infringe your copyright, you may request that they be removed. This request must bear a signature (or electronic equivalent) of the copyright holder or an authorized representative and must: (a) identify the allegedly infringing materials; (b) indicate where on the Site the infringing materials are located; (c) provide your name and contact information; (d) state that you have a good faith belief that the materials are infringing; (e) state that the information in your claim is accurate; and (f) indicate that "under penalty of perjury" you are the lawful copyright owner or are authorized to act on the owner's behalf. Please email the copyright issue to legal@metrogroupmodernist.com

11. Miscellaneous

Unless otherwise specified herein, these Terms of Use, together with the Privacy Policy, constitute the entire agreement between you and Lux International, Lux Group Ltd, and The Luxury Modernist, with respect to the Site and supersede all prior or contemporaneous communications and proposals (whether oral, written or electronic) between you and the organizations and groups mentioned above, with respect to the Site. If any part of these Terms of Use is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect. The failure of The Luxury Modernist and Lux International to act with respect to a breach by you or others does not waive their right to act with respect to subsequent or similar breaches. The Luxury Modernist and Lux International’s failure to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision. The section headings contained in these Terms of Use are included for convenience only and shall not limit or otherwise affect the terms of these Terms of Use.

ORDERS AND DELIVERIES

1. ORDER PLACEMENT

Order placement for merchandise from The Luxury Mordernist can be conducted through the official website The Luxury Modernist, by VISA, MASTERCARD, or American Express.

For clients concerned with significant service charges from online payment providers , we now accept international bank transfer (wise.com), which only charges a minimal fee and takes 1-2 days’ time from the sender’s bank clearance, security check on both ends, and the final remittance to be received. For bank transfer, do contact Client Services to confirm your item(s) of purchase. Our staff will be more than happy to issue you a confirmation via E-mail along with transfer instructions

2. DELIVERY AND SHIPPING

Our expected delivery time is our best effort estimation of the time required for you to receive your order after you have made a purchase. From our historical data, 96% of actual orders placed within our 3 entities are received within 4 business days. Orders are all shipped through DHL and insured – always.

Ever since we have selected DHL as our service provider, International Deliveries have been accepted, with 0 failed reported shipping reports.

We offer complimentary international shipping (insured) to all our customers for their orders over USD$2,000. Order under this value is subject to the shipping fees quoted after payment check-out, which the client will need to bear.

We cannot be held liable for any losses because of delivery occurring outside of our expected time frame and you are not released from your obligations as a customer or any other terms and conditions that may be relevant to your order should your order be delivered in a time frame other than our expected delivery time. If your account or parcel delivery needs to undergo security validation, this will impact the delivery time. The Luxury Modernist is not responsible for any delays caused by destination customs clearance issues.

We make sure each purchase during the time it is in transit until it is delivered to your specified delivery address. The Luxury Modernist will hold title to the goods until they are delivered to and accepted by you in accordance with these terms and conditions. We require a signature for any goods delivered, at which point responsibility for and title to your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by The Luxury Modernist, and transfer of responsibility and title in the same way. The goods are your responsibility from the time we deliver them to the address you gave us.

In certain circumstances our delivery partner may provide you with the following options when delivering your order: (a) signature release: opting out of the requirement to provide a signature on delivery; and/or (b) leave with neighbour: re-directing the delivery to a neighbour. You acknowledge and agree that we shall bear no responsibility or liability for any loss or damage that may result from delivering your order in accordance with your request.

For customers in certain markets, duties and import fees may be applicable and the estimated duties and import fees are only paid after the delivery clears customs at the recipient’s destination. The actual duties and import fees applicable and payable to the relevant customs and tax authorities in the destination country may vary compared with the estimated amount charged at checkout.

For customers in the USA, we do not collect sales or use tax in all states. We do not collect use tax for international purchases. For states imposing sales or use tax, your purchase may be subject to use tax unless it is specifically exempt from taxation. For orders above US$800 in total, duties may be applicable, and duties are to be paid before the parcel will be released from the customs border warehouse checkpoint. Once payment has been completed to the courier service through an online portal (DHL), customs will then immediately release the delivery and continue towards the specified address.

15. RETURNS, REFUND, AND EXCHANGE POLICY

At The Luxury Modernist, we offer our customers a 7-DAY RETURN, REFUND, OR EXCHANGE POLICY.

As a consumer, you have legal rights in relation to products that are faulty or not as described. Nothing in these Terms and Conditions will affect these legal rights.

In the extremely rare event that an item you purchased was different in a way that you would be unhappy and unsatisfied with your item bought either through The Luxury Modernist’s official website or directly through a Client Services Specialist, you may return the item for a refund or exchange. Do contact a representative at The Luxury Modernist to report your situation with clear photos and your order number along with a daytime contact in order to proceed through the validation and acknowledgement process.

Upon confirmation of an item to be returned, an arrangement from our logistics provider will be in place for pick-up of the return at a specified address provided by the customer.